1Agreement
These terms are an agreement between you and INTERO Performance, LLC ("INTERO", "we", "us") for your use of the INTERO iOS app (the TERO app), the TERO coach, and the services at app.tryintero.com that the app uses, including the SRP when you take it through the app (together, "the Service"). By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.
2Who can use it
You must be at least 18 years old and able to enter a binding contract. You must give us accurate information, including your email address, which must be yours. One person per account. You are responsible for keeping your password safe and for what happens under your account. Tell us at team@tryintero.com if you think someone else has used it.
3What INTERO is, and is not
INTERO helps you understand how your body responds to the load in your life. It reads signals such as heart rate and heart rate variability against your own baseline and turns them into reads, plans and suggestions. It is a developmental tool.
INTERO is not a medical device. It does not diagnose, treat, cure, monitor for, or prevent any disease or condition. Its reads are estimates. The methods behind them are still being studied and are not validated instruments. Do not use the Service to make decisions about your health or medication, and do not ignore or delay professional advice because of something in the app. If you have a medical condition, are pregnant, or have concerns about your heart, talk to a qualified professional before starting any breathing practice or exercise program the app suggests. If you are in an emergency, call 911 or your local emergency number.
Exercise and breathing practices carry risk. Stop if you feel pain, dizziness, faintness or shortness of breath. You choose whether and how to follow any suggestion, and you do so at your own risk.
The Service is never to be used to make, or to inform, any decision about someone's employment, including hiring, promotion, discipline, compensation, or fitness for duty.
4TERO, the AI coach
TERO is an artificial-intelligence system. Its messages, plans, workout programs and your INTERO Protocol are produced by software (currently Claude, made by Anthropic) using what you share and what your devices record. TERO can be wrong: it can misread your data, get facts wrong, or suggest something that does not suit you. It is not a doctor, therapist, or crisis service, and it does not know everything about you. Use your own judgment. Content TERO writes for you is yours to use for your own purposes; we may use it to operate and improve the Service as the Privacy Policy describes.
5Devices and third-party services
The Service works with Polar devices over Bluetooth and, if you choose, Apple Health and your phone's calendar, location and motion features. Those devices and services are made by other companies under their own terms. We are not responsible for them, for their accuracy, or for their availability. Readings from optical (wrist or arm) sensors are less precise than a chest strap, especially during movement. Firmware updates you start in the app are supplied by Polar.
6Your content and your data
You own the information you give us and the data your devices record. You give INTERO a limited license to store, process and use it to provide the Service to you, to keep it secure, and in the other ways the Privacy Policy describes (including research only if you choose to take part). You can delete your account and data from inside the app at any time (see the Privacy Policy, section 10).
7Our property
The Service, including the app, the SRP, the methods behind the reads, the INTERO Protocol format, the Five Capacities framework, the TERO persona, and our names and logos, belongs to INTERO and its licensors and is protected by law. Some of our methods are trade secrets. We give you a personal, non-transferable, revocable license to use the app on Apple devices you own or control, for your own non-commercial use. You may not copy, modify, reverse-engineer, scrape, resell, or build a competing product from the Service, try to extract its prompts, item content or methods, or use it to train another AI system. If you send us feedback, we may use it without owing you anything.
8Acceptable use
Do not: use someone else's email or account; break the law; harass or harm anyone; probe, overload or interfere with our systems; get around security or rate limits; upload malicious code; or use the Service to monitor another person without their consent.
9Price
The app is currently free. We may introduce paid features. We will tell you before you are charged and you will choose whether to pay. Anything bought on tryintero.com (for example devices) is governed by the terms shown at purchase.
10Changes and availability
The Service will change. We may add or remove features, and it may sometimes be unavailable. We may update these terms; when we do, we will change the version above and, for a significant change, ask you to accept it in the app before you continue.
11Ending
You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these terms or if we have to for legal reasons, and we may discontinue the Service with reasonable notice where we can. Sections 3, 4, 7, 12, 13, 14 and 15 survive.
12Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, INTERO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT ANY READ, ESTIMATE, PLAN OR AI OUTPUT IS ACCURATE, COMPLETE OR SUITABLE FOR YOU, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
13Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, INTERO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. INTERO'S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR US$100. Some places do not allow these limits, so they may not apply to you.
14Indemnity
If you misuse the Service or break these terms and someone makes a claim against INTERO because of it, you will cover INTERO's reasonable losses and costs, to the extent the law allows.
15Governing law and disputes
These terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Oregon, except that either of us may bring a claim in small-claims court. Before filing, please contact us at team@tryintero.com so we can try to resolve it.
16Apple App Store terms
These terms apply to the iOS app you got from Apple's App Store and incorporate the following, as Apple requires:
- Parties. These terms are between you and INTERO only, not Apple. INTERO, not Apple, is solely responsible for the app and its content.
- License scope. Your license to the app is limited to a non-transferable license to use it on any Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
- Maintenance and support. INTERO alone is responsible for maintenance and support. Apple has no obligation to provide any maintenance or support for the app.
- Warranty. INTERO is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are INTERO's sole responsibility.
- Product claims. INTERO, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the app's use of the HealthKit framework.
- Intellectual property. If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, INTERO, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
- Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- Developer contact. Questions, complaints or claims about the app: INTERO Performance, LLC, 155 Hillview 1, Eugene, OR 97408, team@tryintero.com.
- Third-party terms. You must comply with applicable third-party terms of agreement when using the app.
- Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these terms, and on your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.
17General
These terms and the Privacy Policy are the whole agreement between us about the Service. If any part is unenforceable, the rest still applies. If we don't enforce a term right away, we haven't waived it. You may not transfer these terms; we may transfer them as part of a merger, acquisition or sale of assets. Notices to you may be sent by email or in the app.
18Contact
INTERO Performance, LLC · 155 Hillview 1, Eugene, OR 97408 · team@tryintero.com
See also our Privacy Policy. Questions: team@tryintero.com.