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Terms of Service

Intero Performance, Inc.

Last Updated: March 2026

Draft — Attorney Review Required Before Publishing

1. Acceptance of Terms

By accessing or using the Intero platform, website at tryintero.com, or any related services (collectively, the “Platform”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not access or use the Platform.

These Terms constitute a legally binding agreement between you and Intero Performance, Inc., an Oregon corporation (“Intero,” “we,” “us,” or “our”).

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the Platform. Your continued use of the Platform after such notice constitutes your acceptance of the modified Terms.

2. Description of Service

Intero provides a performance awareness coaching platform that delivers:

  • AI-powered coaching based on the Intero methodology
  • Nervous system regulation protocols and guidance
  • Self-report logging and tracking tools
  • Manual HRV (heart rate variability) data entry and trend analysis
  • Biometric data integration (where supported by connected wearable devices)
  • Personalized development arc tracking

The Platform is designed for personal performance awareness purposes only. It is not a medical device, medical service, therapeutic service, or clinical health intervention of any kind.

3. Eligibility

You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

The Platform is not intended for use by individuals under the age of 18. If we become aware that a user is under 18, we will terminate that account immediately.

4. Account Registration

To access the Platform, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we determine, in our sole discretion, violate these Terms.

5. Subscription and Payment

5.1 Subscription Plans

Access to the Platform requires a paid subscription. Current pricing is displayed at tryintero.com. Intero reserves the right to change subscription pricing at any time with notice to existing subscribers. Early adopter pricing, where offered, is locked for the duration of a continuous active subscription.

5.2 Billing

Subscriptions are billed on a recurring monthly or annual basis, as selected at the time of purchase. Billing is processed through Stripe. By subscribing, you authorize Intero to charge your payment method on a recurring basis until cancellation.

5.3 Failed Payments

If a payment fails, we will attempt to collect payment according to our retry schedule. Access to the Platform may be suspended if payment cannot be collected after reasonable attempts.

5.4 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days’ notice of price changes to active subscribers via email. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new price.

5.5 Taxes

Subscription prices do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities in connection with your use of the Platform.

6. Cancellation and Refunds

Please refer to the separate Refund and Cancellation Policy, which is incorporated into these Terms by reference.

7. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Platform in any way that violates applicable federal, state, local, or international law or regulation
  • Use the Platform to transmit any unsolicited or unauthorized advertising or promotional material
  • Attempt to gain unauthorized access to any portion of the Platform or any systems or networks connected to the Platform
  • Use any automated means to access the Platform, including bots, scrapers, or crawlers
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform
  • Use the Platform to develop a competing product or service
  • Share your account credentials with any third party
  • Use the Platform in any manner that could disable, overburden, damage, or impair the Platform

8. Intellectual Property

8.1 Intero’s Intellectual Property

The Platform, including all content, features, functionality, methodology, frameworks (including but not limited to SAFE, OCASA, C³, IDC, OAI, TDTMS, the AC Assessment Protocol, the Modified Remote Associates Test, Rate of Drop, Time Under Threshold, Rate of Rise, and the Development Arc), software, text, displays, images, and design, is owned by Intero Performance, Inc. and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License

Subject to your compliance with these Terms, Intero grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial purposes.

8.3 Restrictions

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platform, except as incidental to normal use of the Platform.

8.4 User Content

By submitting any content to the Platform, including self-report data, conversation content, and other inputs, you grant Intero a non-exclusive, worldwide, royalty-free license to use, process, and store such content solely for the purpose of providing the Platform services to you and improving the Platform.

9. Health and Medical Disclaimer

Please refer to the separate Health and Biometric Data Disclaimer and Not Medical Advice Disclaimer, both of which are incorporated into these Terms by reference.

The Platform is not a medical device, medical service, clinical health intervention, or substitute for professional medical advice, diagnosis, or treatment. Nothing on the Platform should be construed as medical advice.

10. AI Coaching Disclaimer

Please refer to the separate AI Coaching Disclaimer, which is incorporated into these Terms by reference.

11. Third-Party Services

The Platform integrates with third-party services including Stripe (payment processing), Anthropic (AI infrastructure), and wearable device platforms. Your use of these third-party services is governed by their respective terms of service and privacy policies. Intero is not responsible for the practices of third-party service providers.

12. Disclaimer of Warranties

The Platform is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Intero does not warrant that the Platform will be uninterrupted or error-free, that defects will be corrected, that the Platform or the server that makes it available are free of viruses or other harmful components, or that the results of using the Platform will meet your requirements.

13. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Intero, its affiliates, licensors, service providers, employees, agents, officers, or directors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, or loss of data, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

In no event will Intero’s total liability to you for all claims arising out of or relating to these Terms or your use of the Platform exceed the amount paid by you to Intero in the twelve months preceding the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Intero Performance, Inc. and its officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Platform.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Platform shall be resolved exclusively in the state or federal courts located in Lane County, Oregon, and you consent to the personal jurisdiction of such courts.

16. Termination

Intero reserves the right to terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Platform will immediately cease.

17. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy, Health and Biometric Data Disclaimer, Not Medical Advice Disclaimer, AI Coaching Disclaimer, and Refund and Cancellation Policy, constitute the entire agreement between you and Intero Performance, Inc. regarding the Platform.

19. Contact

Questions about these Terms should be directed to:

Intero Performance, Inc.
Eugene, Oregon
legal@interoperformance.com

Intero Performance, Inc. © 2026

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